Cancellation & Refund Policy

Last updated: October 02, 2026

1. Cancellation Policy

At RetreatDesk, we understand that plans can change. Our cancellation policy is designed to be fair to both retreat organizers and participants.

1.1 Cancellation by Participants

  • More than 60 days before retreat: Full refund minus 10% processing fee
  • 30-60 days before retreat: 50% refund
  • 15-30 days before retreat: 25% refund
  • Less than 15 days before retreat: No refund

1.2 Cancellation by Retreat Organizers

If a retreat is cancelled by the organizer, participants will receive a full refund of all amounts paid, processed within 7-10 business days.

2. Refund Process

Refunds will be processed using the original payment method within 7-10 business days of approval. Please note that it may take additional time for your bank or credit card company to process the refund.

2.1 How to Request a Refund

  1. Log in to your RetreatDesk account
  2. Navigate to "My Bookings"
  3. Select the booking you wish to cancel
  4. Click "Request Cancellation" and follow the prompts
  5. You will receive a confirmation email once your request is processed

3. Special Circumstances

We understand that emergencies happen. In cases of medical emergencies, natural disasters, or other unforeseen circumstances, please contact us at [email protected] to discuss your situation. We will review each case individually.

4. Non-Refundable Items

  • Booking fees and service charges
  • Travel insurance (if purchased separately)
  • Third-party services booked through external providers

5. Contact Us

If you have any questions about our Cancellation & Refund Policy, please contact us: